Firm information

Who you are dealing with.

These are the legal and professional details behind Wet Floor Accounting, together with our enquiry and complaints arrangements.

Pre-launch notice: items marked [TO CONFIRM] have not yet been verified by the firm. They are not evidence of registration, insurance or professional authorisation. These details must be completed before the public domain is connected and before affected services are agreed.

Professional status and rules

[TO CONFIRM: professional body, regulated status, registration number and applicable rules]

[TO CONFIRM: professional title and country of qualification, if applicable]

No audit registration, chartered status, investment-business authorisation or membership is claimed by this notice. We will explain which services we can provide and any applicable professional rules before you engage us.

Anti-money-laundering supervision

HMRC supervises Creator Accounting Ltd for anti-money-laundering purposes.

Before accepting an engagement, we need to establish the client’s identity, ownership and the purpose of the work, and complete the checks required for the services concerned. Do not upload identity documents to the public enquiry form. We will explain the appropriate route during onboarding.

Professional indemnity insurance

[TO CONFIRM: professional indemnity insurer name and contact address]

[TO CONFIRM: professional indemnity territorial coverage]

Ask for the insurance information relevant to a proposed engagement before agreeing the work.

Client engagement and terms of business

An enquiry is a request to talk, not a contract for accountancy work. We review the business, confirm the checks needed and agree a written engagement before starting. The engagement letter and attached terms identify the contracting parties, the services included and excluded, who supplies and approves information, deadlines, fees, payment arrangements and any VAT.

Those documents also explain confidentiality, data handling, use of third-party software, any agreed limits of liability that are lawful, termination, complaints and any rights to cancel that apply. There is no automatic subscription or payment through this website. You can ask questions and obtain the terms in a durable form before deciding whether to proceed.

You remain responsible for supplying complete, accurate records and approving filings where required. Changes to the scope or price must be agreed. General website information does not replace advice based on your circumstances.

Service complaints

Email info@wetflooraccounting.co.uk with “Service complaint” in the subject, or write to the registered office. Tell us what happened, relevant dates and the outcome you seek. A director or authorised senior team member will review the complaint; where practical, someone not directly involved in the matter will handle it.

We aim to acknowledge service complaints within five working days and provide a substantive response within 20 working days. If investigation takes longer, we will explain why and give an updated timetable. We will explain our findings, any proposed remedy and the applicable escalation route. This process does not restrict your legal rights.

[TO CONFIRM: professional-body complaints and alternative dispute resolution routes]

Data protection complaints have the separate statutory process described in our privacy notice. For an accessibility adjustment, see our accessibility information.

Data protection registration

[TO CONFIRM: ICO data protection fee registration number or applicable exemption]

Last reviewed: 9 September 2026. Website terms · Cookie notice